Top 5 Customer Service Articles For the Week of November 2, 2015
TOP CUSTOMER SERVICE AND BUSINESS ARTICLES Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about...
View Article5 Top Customer Service Articles for the Week of July 30, 2018
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would...
View ArticleGuest Blog: Ways to Improve Your Customer Experience Online
This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. If we were to inquire as to the last time you...
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Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers
This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity...
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Guest Post: How to Provide Fast and Personal Customer Support in a World that...
This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. Unfamiliar with the...
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Guest Post: Customer Service Automation During COVID-19. When and How to Use...
This week we feature an article by Daryna Lishchynska, a Content Manager at BotsCrew. She shares research and information on how brands can transition their services to online platforms during...
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